Lifts, as with all machinery, require regular servicing. Preventative maintenance will help to keep your
- Contract Options –We offer various Service contracts that can cover Regular Inspections, Parts & Labour, Testing, & annual Risk Assessments. Contracted customers benefit from quicker response times and lower charges. It’s fine If you decide not to take out a service contract, we can still maintain your equipment as and when you require.
- No Equipment Limitations – We are able to offer our services on a wide array of equipment including OTIS, Kone, Schindler, Pickerings, Stannah and many more.
- Highly Skilled Engineers – Our Engineers are fully qualified and DBS checked. Collectively they have over 100 years experience within the industry and have worked for a number of major corporate lift companies.
- Fast Response Times – We have many Engineers based across our operational area to enable us to rapidly respond to your needs. Our target response times start from just 2 hours depending on the service contract you choose.
- Remote Technical Support – Our Technicians use the latest technology to support them in the field. They each carry ipad devices to provide ‘Real Time reporting‘ to our customers and office Admin. This enables our Technicians to have a vast amount of equipment manuals and technical information to hand whilst on site. We also have a Technical department to assist with bespoke technical challenges.
- Electronic Reports – All of our documentation is in electronic format, so whether its a Service Visit Report, Risk Assessment, Test certificate, Invoice or Quote, once it has been generated it can be emailed to you immediately.
The following table indicates the 3 main Service Contracts that we provide along with various Optional Bolt On’s and Rewards. In most cases these cover our customers needs, but should you require a more specific contract, we will be more than happy to accommodate your requirements.
- Types
- Basic A service contract that provides basic cover. Contracts start from 1 visit per year with a minimum contract term of 6 months.
- Standard A Service contract that includes frequent inspections, annual testing, 4 hour response times & risk assessment reports. Contracts start from 4 service visits per year with a minimum contract term of 1 years. This contract can benefit from our Contract Rewards.
- Premium A Comprehensive contract that includes breakdowns, labour & specified parts, frequent inspections, annual testing, 2 hour response times & risk assessment reports. Contracts start from a minimum of 6 visits per year with a contract term between 3 & 10 years. This contract can also benefit from our Contract Rewards.
Scope Of Service1 | Basic | Standard | Premium |
---|---|---|---|
Scope Of Service1 | Basic | Standard | Premium |
Priority entrapment response | |||
Planned inspections | |||
Lubrication of moving parts | |||
Operational checks | |||
Electronic service visit reports | |||
On-site log cards confirming service visits | |||
Written recommendations | |||
Access to emergency call centre 24/7 | |||
On site target response time Hours | |||
1 Year SAFed Test & report | |||
Risk assessment report | |||
Minor adjustment of lift machinery | |||
Cleaning of lift & shaft parts soiled by operation | |||
Insurance report priority | |||
Attendance to breakdowns 24/7 | |||
Bulb Replacement | |||
Breakdowns & Labour during working hrs | |||
Specified Parts | |||
Troubleshooting of problematic lifts |
1Terms and Conditions Apply
- Optional Bolt On’s
We offer various contract options at the time of signing a service contract. These benefit from price freezing the contract for an agreed term and discounted products.
Optional Bolt On's1 | Basic | Standard | Premium |
---|---|---|---|
Optional Bolt On's1 | Basic | Standard | Premium |
Breakdowns + Labour & Parts outside normal hrs | |||
Discounted Passenger Release Training | |||
Discounted 1 Year SAFed Test & Certificate | |||
Discounted 5 Year SAFed Test & Certificate | |||
Discounted 10 Year SAFed Test & Certificate | |||
LOLER 9 Inspections |
1Terms and Conditions Apply
- Rewards
For customers that are able to commit to a longer term contract, we are able to offer various contract rewards. It’s just our way of saying thank you.
Contract Rewards 1 | Basic | Standard | Premium |
---|---|---|---|
Contract Rewards 1 | Basic | Standard | Premium |
3 yr contract with PRICE FREEZE for initial term | |||
5 yr contract inclusive of FREE passenger release training | |||
5 yr contract inclusive of FREE passenger release training & FREE 5 yr SAFed Test | |||
10 yr contract inclusive of FREE passenger release training, Breakdowns + Labour & Parts outside working hrs, FREE 5 & 10yr SAFed Tests, |
1Terms and Conditions Apply